USB problems

[Guest]

Just received my 48UXP and installed the software before plugging in the programmer into USB (as per normal USB device installation e.g. drivers must be installed prior to new hardware detection).

When I plugged the programmer in, I got the new hardware detected but Windows complained that no driver could be found. I tried manual installation of "new hardware" and also de-installation followed by reinstallation to no avail.

I'm using a legacy free PC (no parallel port) under Windows XP Pro SP2. I have numerous USB devices and have not experienced a single problem before.

Obviously, the programmer is not detected and application enters Demo Mode.

Adendum
I have just tried it on a borrowed laptop running XP Pro SP1 and still have same problems with USB. Fortunately this has a parallel port and that seems to be OK. This is not a long term solution as the laptop is borrowed.


Dave McKelvie
Yarg Biometrics

[Dataman (Neil Parker)]

David,

Which version of the D48UXP software are you running? I ask because there are two verisons of the software, one for parallel and one for USB. Please download the USB vsoftware version 6.00 from our website.

You will need to remove the curent version before installing the new one.

Neil

[Guest]

Hello David,
Did you manage to solve this one because i have exactly the same problem.
Called the Dataman help line but not much help. Told me to try another usb port, and if that didnt work, try another computer!
Chris Shepherd - Sony